Terms of service

Gemini said

Creating a professional Terms of Service (ToS) for a custom gift business is vital because personalized items generally cannot be returned or resold.

Below is a comprehensive template tailored for a Shopify store specializing in custom gifts.

Terms of Service

OVERVIEW This website is operated by Fotoloom. Throughout the site, the terms “we”, “us” and “our” refer to Fotoloom. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

1. Customization & Personalization

Accuracy of Information: You are responsible for providing accurate text, photos, and specifications for customized orders (e.g., caricatures, sketches, or engraved mementos). We are not responsible for errors resulting from incorrect information provided by the customer.
Artistic Interpretation: For products involving hand-drawn or digital art (caricatures/sketches), you acknowledge that these are artistic interpretations and may not be an exact 1:1 replica of the reference photo.
Image Rights: By uploading an image, you represent that you own the rights to that image or have permission to use it. We reserve the right to refuse orders containing copyrighted, offensive, or inappropriate content.

2. Production & Shipping

Lead Times: Custom products require production time before shipping. Estimated timelines provided at checkout are estimates and not guarantees.
Shipping Carriers: We utilize third-party carriers including DTDC, Speed Post, Delhivery, and Ekart. Once a package is handed to the carrier, delivery times are governed by their respective policies.
Service Area: While we primarily ship within Kerala and India, shipping availability is subject to change based on carrier coverage.

3. Returns, Refunds, and Cancellations

Custom Goods Policy: Due to the personalized nature of our products, all sales are final. We do not offer returns or exchanges for custom items unless the product arrives damaged or there is a manufacturing error on our part.
Cancellations: Orders for custom gifts can only be canceled only before confirmation of the draft design we send. Once production has begun, cancellations are no longer possible.

4. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

5. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.